Terms & Conditions

Appointments

• Appointments can be delivered in person or online, at your home or in a clinic room, depending on your preference and location.
• You will receive an appointment confirmation by email or text message. Please arrive on time — sessions cannot be extended if you are late.

Cancellations & Missed Appointments

• If you need to cancel or reschedule, please provide at least 24 hours’ notice.
• Cancellations made within 24hrs will be charged in full, unless exceptional circumstances arise.
• If the Speech Therapist is unwell, the session will be cancelled and a full refund will be issued.

Payment

• Payment is due within 7 days of your session unless otherwise agreed.
• Invoices will be sent by email and can be paid by bank transfer.

Reports & Liaison

• Written reports and liaison with other professionals may be provided on request and may incur an additional charge.
• Any communication with third parties will only be carried out with your written consent.
• Your data will be held confidentially at all times according to ICO regulations. A full privacy policy can be sent on request.